WHO new alert levels

http://www.cidrap.umn.edu/news-perspective/2013/06/who-proposes-new-pandemic-flu-alert-levels

crisis comm plan for hospitals

http://deonbinneman.com/2013/06/12/hospitals-should-learn-from-the-mandela-media-circus-and-update-their-crisis-plans/

crisis management plan

http://www2.essex.ac.uk/academic/offices/acadreg/crisis.pdf

success of how we handled SARS crisis

http://annals.edu.sg/pdf/35VolNo5200606/V35N5p361.pdf

radio script

http://www.unmultimedia.org/tv/unifeed/2013/04/who-h7n9/

awards

http://www.cntraveler.com/travel-tips/business-travel/polls/2013/best-business-travel-hotels-airlines

http://www.businesstraveller.asia/asia-pacific/awards/2013-business-traveller-asia-pacific-awards

http://www.executivetravelmagazine.com/articles/2013-leading-edge-awards

http://atwonline.com/air-transport-world-announces-its-2013-airline-industry-achievement-awards

http://atwonline.com/resources/atw-names-air-new-zealand-2012-airline-year

customer satisfaction index of spore

http://www.straitstimes.com/breaking-news/singapore/story/customer-satisfaction-2012-hit-record-high-survey-20130319