awards

http://www.cntraveler.com/travel-tips/business-travel/polls/2013/best-business-travel-hotels-airlines

http://www.businesstraveller.asia/asia-pacific/awards/2013-business-traveller-asia-pacific-awards

http://www.executivetravelmagazine.com/articles/2013-leading-edge-awards

http://atwonline.com/air-transport-world-announces-its-2013-airline-industry-achievement-awards

http://atwonline.com/resources/atw-names-air-new-zealand-2012-airline-year

customer satisfaction index of spore

http://www.straitstimes.com/breaking-news/singapore/story/customer-satisfaction-2012-hit-record-high-survey-20130319

singapore girl

http://theindependent.sg/dear-singapore-girl/

why the icon shouldn't be dumped
http://ezinearticles.com/?Renowned-Elite-Brand-%28Singapore-Airline%29-A-Branding-Case-Study&id=436322

http://www.slideshare.net/theairliner/singapore-airlines-building-a-culture-of-service-excellence
http://www.slideshare.net/lalitpandey/singapore-airlinesflying-high-presentation

speech writing

http://www.ismckenzie.com/outline-template-for-writing-a-speech/#chitika_close_button

http://www.write-out-loud.com/sample-speech-outline.html

http://www.forbes.com/sites/nickmorgan/2011/01/19/how-to-write-a-great-speech-5-secrets-for-success/3/

templates
https://www.debatingsa.com.au/Resources/Documents/Speech-Structure-Template.pdf

taking responsibility for online behaviour

http://www.singaporeangle.com/2007/02/a_quick_email_interview_with_n.html

db2

mixing welfare and elitism
http://www.atimes.com/atimes/Southeast_Asia/HK23Ae02.html

new licensing requirement for news site
http://online.wsj.com/article/SB10001424127887324412604578512571774044716.html?mod=wsj_valettop_email

code of conduct
http://globalvoicesonline.org/2012/05/01/singapore-netizens-reject-proposed-code-of-conduct/